We are looking for Customer Service Officers to join our Brisbane team at the QBCC! In this dynamic role, you will support 130,000 licensees, protect consumers and uphold industry standards. You’ll deliver high-quality customer service, provide advice on building-related matters to help prevent issues, and guide consumers in making informed decisions. Enjoy a fulfilling role with Monday to Friday office hours in a supportive and collaborative environment. If you are ready to make a difference in the building and construction industry, we would love to hear from you!
This is a crucial time to join the Queensland Building & Construction Commission (QBCC) to support the sector during the delivery of Housing, Olympics and Paralympics legacies within the state.
In this permanent AO3 Customer Service Officer role you will help support 130,000 licensees, protect consumers and uphold standards to strengthen the thriving Queensland Building and Construction Industry.
This is a key role where you will deliver exceptional customer service, providing advice on building-related matters to help prevent issues before they arise. Through this role you will also help to build trust across the community and provide valuable information to consumers to guide them in making important decisions.
What Is On Offer:
• AO3 Permanent Full-Time, multiple positions
• AO3 Permanent Part-Time – one position available 3 days (21.75hrs/wk) per week which must include a Monday and Tuesday
• This role accrues annual leave (17.5% loading) and personal leave
• Flexible work arrangements including hybrid work from home is available after an initial 4-6-month training and development period
• Role that offers a variety through multi-channel customer interaction, including phone, email and face to face (counter) support
• High-volume, diverse, and rewarding customer service work, with exposure to government legislation and compliance
• Monday to Friday work hours, shifts between 8.00am – 5.00pm
• Career growth and development opportunities within QBCC
A two-week notice period can be accommodated. Shortlisted applicants will be required to undertake a criminal history check.
These positions commence on 3 August 2026. The recruitment process has now commenced so don’t delay, submit your application today!
How to apply:
Please click on the link, where your application will be redirected to TactiCall Recruitment. You’ll be asked to upload your resume.