About the role
As a Senior Customer Research and Insights Officer, you’ll play a key role in end-to-end customer research projects. You’ll develop research briefs, coordinate the design and delivery of quantitative and/or qualitative studies with suppliers, while also taking a hands-on approach at times – leading interviews, workshops and surveys. You will analyse data to identify key trends, challenges, and opportunities. You’ll translate insights into clear, actionable recommendations, present findings to senior leaders and stakeholders and manage research suppliers to ensure quality outcomes.
This is a great opportunity to join a supportive and collaborative team where you’ll design and deliver research that helps us to:
Understand customer experiences with the QBCC
Identify challenges and opportunities for transformation
Inform decisions at all levels of the organisation
Strengthen trust and outcomes for Queenslanders
This position is based in Brisbane and the successful candidate will enter into a Flexible Work Arrangement reflecting Brisbane as their primary office location. While the role allows for flexibility in working from home, regular in-person attendance at the Brisbane office is a mandatory requirement.
Please refer to the Position Description for a full list of key role responsibilities and suitability requirements.