Job Description
How to Apply
If you are interested in this opportunity, please submit your current resume and a capability statement (maximum two pages) addressing the suitability requirements detailed in the attached Position Description.
Why Join QBCC?
At QBCC, you’ll be part of a purpose driven organisation where your work matters. You will work with dedicated professionals who value integrity, collaboration and learning. You’ll have opportunities to grow while making a real contribution to shaping the QBCC’s future and outcomes for our stakeholders.
If you’re ready to dive into a career defining transformation journey with us, where your impact will help shape what comes next, we’d love to hear from you.
Referee checks
It is recommended you seek approval when nominating a person as a referee. Referees should have a thorough knowledge of your work performance and conduct, and it is preferable to include your current or recent supervisor.
By providing the names and contact details of your referee/s you consent for these people to be contacted by the selection panel. If you do not wish the panel to contact your referees without your permission, please make this clear to the panel.This work is licensed under a Creative Commons Attribution 3.0 Australia License.
Key Responsibilities
As a Compliance Investigations Officer, you will:
Conduct desktop investigations, reviewing technical reports and interpreting findings into information notices in line with the Building Act
Research provisions in the building and planning legislation
Undertake preliminary assessments of building certifier complaints and determine appropriate outcomes
Collaborate with internal QBCC stakeholders to inform decision-making
Assist with building certifier audits
Deliver high-quality customer service, including:
Informing certifiers and complainants of case progress and outcomes
Explaining decisions and reasoning
Responding to requests for further information
Requirements
To succeed in this role, you will bring:
The ability to interpret and apply provisions of building and planning legislation.
A solid understanding of investigation principles and practices, including judicial fairness, information privacy principles and burden of proof.
Strong understanding of the principles of good decision making and proven experience to support this.
High attention to detail and a commitment to producing accurate, high-quality work
Excellent record-keeping skills, including the ability to keep contemporaneous records.
Excellent written and verbal communication skills, with the ability to clearly explain complex information
The following will be highly regarded:
Experience using systems or programs associated with complaint management processes and investigations
Ability to work collaboratively, contributing to case discussions and sharing investigative insights
Experience in a compliance or enforcement environment (particularly building and planning compliance) ideally within local or state government
A qualification in investigations (e.g. Certificate IV in Government Investigations or similar)
About The Company
The QBCC is Queensland’s independent building and construction regulator, focused on educating, protecting and supporting the industry and community through fair and transparent oversight.
As the sector faces a pivotal decade with major housing goals and the Olympic legacy ahead, QBCC is modernising services, strengthening partnerships and building capability to deliver at scale.
At its core is a strong commitment to people – fostering an inclusive, high-performing, future-ready workforce where employees can thrive and deliver meaningful outcomes for industry and the community.
