Job Description
Flexible Hybrid Work – up to 3 days a week
Base salary + Bonus & Incentives
Fun, vibrant and supportive team culture
The Opportunity:
Melbar is looking for two motivated and detail-oriented professionals to join our supportive and collaborative team in Brisbane or Sydney on a full-time basis.
The Senior Billing & Finance Officer provides experienced support across billing, claims, reconciliation, statements and other consumer finance matters for the Support at Home Provider. This role is responsible for reviewing and coordinating more complex finance transactions, investigating exceptions, supporting monthly claim and billing activities, and helping ensure finance outputs are accurate, timely and well controlled. The role also acts as a senior point of support within the team, contributes to workflow improvement and helps uplift process quality as the hub develops.
At Melbar we offer:
Flexible Hybrid Work Arrangement – up to 3 days at home
Opportunity to earn incentives and bonus on top of your base salary
Long term career opportunity with ongoing mentor and management support
The opportunity to work and grow in a supportive team and inclusive environment
How to Apply
If you’re looking for a Career that offers purpose and meaning in what you do and want to be part of an inclusive and supportive team, submit your application including your current CV.
Applicants will be subject to pre-employment checks including a criminal history, professional reference checks, driving record etc.
No recruitment agencies please.
Key Responsibilities
Key Responsibilities:
• Support end-to-end monthly billing and claim preparation activities, including review of supporting data, reconciliation and exception management.
• Investigate claim, billing, and statement discrepancies and coordinate timely follow-up with relevant internal or external stakeholders.
• Prepare or review finance schedules, reconciliations, adjustment support and other working papers required for billing, statements and reporting.
• Assist with the management of more complex customer finance matters and provide clear explanation or escalation support where required.
• Monitor recurring issues, identify process gaps and contribute practical recommendations to improve workflow efficiency, quality and internal controls.
• Provide day-to-day guidance and quality support to junior team members, including review of work outputs and reinforcement of standard processes.
• Support ad hoc reporting, audit preparation and other finance projects as directed.
Requirements
Experience and Skills:
• Tertiary qualifications in Accounting, Finance, Commerce, Business or another relevant discipline.
• CPA or CA qualifications are not required; professional study or part-completion is advantageous but not essential.
• Demonstrated experience in billing, finance operations, claims support, reconciliations, statements or similar transactional finance functions.
• Strong Microsoft Excel capability, including ability to work with large data sets, reconciliations, formulas and exception review.
• Experience with MYOB is preferred.
• Strong written and verbal communication skills, including the ability to explain finance matters clearly and work effectively with a range of stakeholders.
• Well-developed problem-solving skills and the ability to investigate discrepancies, identify root causes and support workable solutions.
• Demonstrated ability to prioritise, manage deadlines and maintain accuracy in a fast-paced, changing environment.
• Strong teamwork capability, with a willingness to support, guide and collaborate with other team members.
• Ability to maintain confidentiality and exercise sound judgement when handling sensitive finance information
• Experience in aged care, disability services, community services, or a related sector is highly regarded
• Bilingual communication skills in English and Chinese (Mandarin and/or Cantonese) are highly regarded
• Full Australian working rights
About The Company
About Us:
Melbar is a leading aged care service provider dedicated to enhancing the quality of life for seniors through high-quality in-home aged care services. We are proud of our innovative approach, strong business partnerships, and commitment to providing exceptional care.
Our company culture is defined by teamwork, integrity, and a focus on excellence. We are committed to providing meaningful opportunities for professional growth and creating a supportive environment where our team members can thrive. This position can be based in either our Brisbane office or our Sydney Olympic Park office.
